Refund Policy

Support and refund requests for Miando digital products

Effective: 1 October 2026

Need help with an order? Email office@maxq.solutions with the email used at checkout, the order reference and a short description of the problem. Do not send card or bank details by email.

First, resolve delivery and file issues

If a download link does not work, a file is corrupted or the delivered product is materially different from its published description, contact us promptly. We will investigate and, where appropriate, provide a replacement file, correction or another suitable resolution.

Refund requests

For purchases processed through Paddle, the checkout and purchase confirmation identify the payment provider and order reference. Refund requests are reviewed against the order, product delivery record, applicable consumer rights and the payment provider's process. If a refund is approved, it is returned to the original payment method where possible.

Digital content

Digital products can be supplied immediately after payment. Any information, consent or acknowledgement required for immediate digital delivery is shown in the checkout and purchase confirmation for the individual order.

Statutory rights

This policy does not remove rights that apply by law. It explains how to contact us so that a delivery or refund request can be reviewed efficiently.